Crouch Oak Family Practice

Crouch Oak Family Practice 2023-01-31 Person 1 5 0

We are all over worked and stressed but there is no reason to be nasty to your patients.. I had a comment today from one of the receptionist when I asked her to print my scan report as my NHS app was not connecting she walks around prints the scan report and says ,” I don’t think you will understand any of this” Why pass a judgement when you do not know the patient or know anything about them. Insult is one but this is not acceptable at many levels from a person working for NHS. I definitely understand more than what she thinks or knows but I didn’t want to say anything to show my level of a qualified healthcare professional who knows the meaning of the words in the scan. So appalling that this person is sitting on the front desk of a GP surgery She definitely showed her level today

Improve your attitude You work for NHS

Crouch Oak Family Practice 2022-11-07 Person 5 5 0

Dr Sanchez is absolutely wonderful. Couldn't wish for a more fabulous GP. Empathic, human and deeply kind hearted.

Always had to get an appointment. Long queues on the phone.

Crouch Oak Family Practice 2022-10-04 Person 4 5 0

GPS are outstanding and provide great care. It is difficult to get an appointment however. This not the fault of the practise I imagine as they, like all other practises, are probably understaffed.

It could be easier to get an appointment as they are usually gone within 15 minutes.

Crouch Oak Family Practice 2022-07-25 Person 2 5 0

The “access an appointment or service” is totally useless when you attempt to get to see a GP face to face. The website send you down a “blind alley” and then tells you you’ve got it wrong and asks you to do it again. The website then remains totally unclear how to get it right and you then resort to attempting the phone line access. After a long time queuing, the overloaded receptionist refers you back to the dead end website.

More Doctors A Website that really works and delivers a clear path to services.

Crouch Oak Family Practice 2020-07-28 Person 4 5 0

I have been a patient here for over 25 years and have nothing but praise for the staff, from doctors to nurses and reception staff. I know some people have criticisms about getting an appointment but in my experience the triage system works well - the receptionist asks how urgent the problem is and will make sure the appropriate member of staff deals with the query. Any urgent problem receives immediate attention, perhaps a face to face appointment. I have no experience of a face to face appointment during the pandemic and lockdown, during which I have been shielding. However I am very impressed with the new option of sending an online enquiry form to the practice, for example, to ask advice about a medication or, in my case, a painful rash. Although my query was not urgent, within an hour a GP rang me to discuss and asked me to send a photo of the rash. Within minutes she was able to diagnose and prescribe a suitable treatment. By using the online service, I felt I was allowing phone lines to be kept free for urgent enquiries or for those patients who had no internet access. A few days ago my hospice nurse decided to increase some pain relief. She said she would let my GP know. On Monday, just 3 days later, a pharmacist rang to make sure I had enough of the medication, in view of the increased dose. I was very impressed! In fact I had no idea a pharmacist was attached to the practice. She was able to help me with adjusting another prescribed drug. As someone with a serious chronic medical condition I feel reassured to be a patient at the Crouch Oak Family Practice.